The reviews shown are from a sample of real customers who bought a car or had their car serviced at the dealership. Only reviews from customers who explicitly allowed their review to be published on the internet are shown. Inappropriate language or personal data may have been removed.
4.8
Overall Rating
(465 Reviews)
After Sales
4.7
Sales
4.9
After Sales
4.7
5 stars
80%
4 stars
13%
3 stars
3%
2 stars
2%
1 star
2%
Sales
4.9
5 stars
89%
4 stars
8%
3 stars
3%
2 stars
0%
1 star
0%
All Reviews
Frank Keane Deansgrange
After Sales
After Sales
3/25/2020
The service was very good but I was disappointed that the interior valeting which I was expecting, was
not carried out. If it had been, I would have rated 5 stars
... Read more
Frank Keane Deansgrange
Sales
Sales
3/20/2020
I have been dealing with [...] at VW for years and always a pleasure to be looked after from him and
his associates
... Read more
Frank Keane Deansgrange
After Sales
After Sales
3/16/2020
Everything was explained thoroughly, the video from the workshop was extremley professional and easy
to understand. 10/10
... Read more
Frank Keane Deansgrange
After Sales
After Sales
3/12/2020
Very friendly, efficient staff.
Frank Keane Deansgrange
Sales
Sales
3/11/2020
[...] along with every other dealer I contacted were unable to supply the exact exterior & interior colour
combination I desired initially. However despite declining other combinations offered by various dealerships, [...] were the only ones to ring back saying they had sourced my desired colours and would have it within 2-3 weeks.
... Read more
Frank Keane Deansgrange
Sales
Sales
3/11/2020
Very friendly and knowledgeable staff who listened to our requirements and provided us with the perfect
car and tailored finance option. Staff were first class in all areas.
... Read more
Frank Keane Deansgrange
Sales
Sales
3/11/2020
Staff were very friendly and informative. They understood the product 100% and exuded trust. Confidence
in the staff I deal with means I buy or walk away.
... Read more
Frank Keane Deansgrange
After Sales
After Sales
3/11/2020
Good service, staff very friendly and helpfull, video and excellent idea
Frank Keane Deansgrange
After Sales
After Sales
3/11/2020
The staff were very informative and helpful
Frank Keane Deansgrange
After Sales
After Sales
3/11/2020
On the website it states that services 1 to 3 are €179. When I enquired about this the member of staff
said that doesn’t include 2 litre cars. Last year my service cost €222.09 which included wipers at a cost of €43.08 which means the service was €179.01. Why was my third service €199 this time if it states it will be €179 on your website and €179 for my second service? When I rang in for the service I was asked is there any other issues with the car, I said yes and explained what it was. The member of staff took note of the issue and then said there is an express service available. I said it doesn’t matter and I can leave the car there all day, and she proceeded to book it in for the express service. When dropping the car off for the service a member of staff stated that they will not be able to look into the issue today as it’s in for the express service. I do not see why the member of staff on the phone would recommend and book it in for the express service if they were aware I said there was a issue? Prices do not seem consistent and matching website and 2nd service. Confusion over booking the car in for express service when I stated an issue. The member of staff on the phone should have appropriate knowledge to know not to book it in for express service if the customer states another issue
... Read more
At Frank Keane Volkswagen we offer the highest levels of value and customer care across sales and service. Located at Deansgrange, Co.Dublin you will find easy access in and out of the showroom and highly trained staff with the expertise to handle all your servicing requirements.
The service was very good but I was disappointed that the interior valeting which I was expecting, was not carried out. If it had been, I would have rated 5 stars ... Read more
I have been dealing with [...] at VW for years and always a pleasure to be looked after from him and his associates ... Read more
Everything was explained thoroughly, the video from the workshop was extremley professional and easy to understand. 10/10 ... Read more
Very friendly, efficient staff.
[...] along with every other dealer I contacted were unable to supply the exact exterior & interior colour combination I desired initially. However despite declining other combinations offered by various dealerships, [...] were the only ones to ring back saying they had sourced my desired colours and would have it within 2-3 weeks. ... Read more
Very friendly and knowledgeable staff who listened to our requirements and provided us with the perfect car and tailored finance option. Staff were first class in all areas. ... Read more
Staff were very friendly and informative. They understood the product 100% and exuded trust. Confidence in the staff I deal with means I buy or walk away. ... Read more
Good service, staff very friendly and helpfull, video and excellent idea
The staff were very informative and helpful
On the website it states that services 1 to 3 are €179. When I enquired about this the member of staff said that doesn’t include 2 litre cars. Last year my service cost €222.09 which included wipers at a cost of €43.08 which means the service was €179.01. Why was my third service €199 this time if it states it will be €179 on your website and €179 for my second service? When I rang in for the service I was asked is there any other issues with the car, I said yes and explained what it was. The member of staff took note of the issue and then said there is an express service available. I said it doesn’t matter and I can leave the car there all day, and she proceeded to book it in for the express service. When dropping the car off for the service a member of staff stated that they will not be able to look into the issue today as it’s in for the express service. I do not see why the member of staff on the phone would recommend and book it in for the express service if they were aware I said there was a issue? Prices do not seem consistent and matching website and 2nd service. Confusion over booking the car in for express service when I stated an issue. The member of staff on the phone should have appropriate knowledge to know not to book it in for express service if the customer states another issue ... Read more